Frequently Asked Questions
Where do products ship from?
We prioritize U.S.-based inventory and domestic fulfillment whenever eligible stock is available. The exact fulfillment location can vary by product.
How long does delivery take?
Delivery time depends on the item, supplier, carrier and destination. We provide the best available estimate during the order process and prioritize faster domestic fulfillment.
Will I receive tracking?
Yes. Tracking is provided when it becomes available from the carrier.
Can one order arrive in more than one package?
Yes. Items fulfilled from different locations may ship separately.
Can I change or cancel an order?
Contact us immediately. Once an order enters fulfillment, changes or cancellations may no longer be possible.
How do I request a return?
Contact us before sending anything back. We will verify eligibility and provide the correct return instructions.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number and photos when applicable so we can review the issue.
How can I contact support?
Use the Contact Us page and include your order number when your question relates to an existing purchase.