Returns & Refunds
Return eligibility can vary by product because items may be fulfilled by different suppliers. Contact EVERIVO MARKET before sending any item back so we can verify the applicable return terms and provide the correct instructions.
Return authorization
Some products require a return authorization before they can be accepted. Returns sent without authorization or to an incorrect address may be refused.
Return windows and fees
Return windows, restocking fees and return-shipping responsibility can vary by product and supplier. We will confirm the applicable terms before an approved return is sent.
Damaged, defective or incorrect items
Contact us as soon as possible after delivery and include your order number plus clear photos when applicable. We will review the issue and coordinate the appropriate resolution.
Refund timing
Approved refunds are processed after the return or claim has been accepted. Bank and card processing times can vary after a refund is issued.